Seaga Manufacturing
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Seaga Manufacturing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Seaga Manufacturing has 1.1 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "LOOK FOR A DIFFERENT MANUFACTURER".
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very unsatisfied with overall communication and customer service
- Horrible customer service
Preferred solution: Apology
Ashburn, Virginia
Poor quality and overpriced
User's recommendation: LOOK FOR A DIFFERENT MANUFACTURER
Oswego, Illinois
Loading the vending machine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
Tech Support * (Returns credits doesnt vend)
Preferred solution: tech support
Seaga INF5C vending machine are not reliable .
Question about machine
Stay away from Seaga vending machines
The lack of integrity of Seaga vending machines is an unbelievable nightmare. One of my Seaga vending machines bought 4 months ago has never worked.
After weeks asking Seaga to send me a new part under warranty, they sent me another broken one. After excuses and more excuses from Seaga technical "support", I contacted their director (Stacy Fernstaedt) and she asked me to wait 10 days because she had more important things to do. After that she would go "investigate" the case. The case is SEAGA DOESN'T FULFILL IT'S PRODUCTS WARRANTY !!!
Why trust a company that doens't have Customer Service? I am not saying their Customer Service doesn't work.
I am saying Seaga doesn't have that. This is a high-pressure marketing/sales company filled with charletons that are out to steal your money with no shame. Be careful!
- Very rude people
- No customer service
- Machines not realible
Preferred solution: Full refund
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Let me lay out what has taken place:
* On 04/27/2016 Gabriel Guerra purchased machines (HY) (original purchaser of the machines)
*You state this has been going on with you for 4 months (machines are a year old)
*I have requested you provide to me your purchase documents - to which you will not comply
*I have to go on the belief you are not the original purchaser of the machines
*Seaga warranty for warranty parts are for the ORIGINAL PURCHASER during the first year, this is an expressed limited warranty and for the benefit of both you and Seaga. We have no idea what has been done to the machines once they leave the possession of the original purchaser, where they have been stored, how they have been taken from site to site, etc.
(warranty attached) *Although you have failed to provide proof that you are the original purchaser, Seaga has complied with the warranty and has sent you in excess of $760.00 worth of parts an no charge to you. *We have contacted the original purchaser (Gabriel Guerra) and have been informed that he has sold the machines and is no longer in possession, therefore the warranty is null and void *I have searched our phone logs from the time of shipment until today and I show your first call to Seaga is on 03/10/2017 at 9:05 a.m., this has not been 4 months, this has been 6 weeks, I suspect this around the time you purchased these machines from Gabriel. Additionally, I find in my calls logs, you have spoken directly with Scott Jordan, specifically on 03/30/17 you spoke with him in excess of 6 minutes, starting at 9:42 a.m. *You have spoken to Seaga on 10 occasions between 03/10/2017 and 04/13/2017 for a total of over 60 minutes.
This also was done at no charge, as our tech service has a fee for machine service that we tech out of warranty. Flavio, you have made many direct attacks to my team and on Seaga, which is not fair to us. We have assisted you with warranty parts that were also damaged (keypads that had been vandalized), that is also not part of our warranty. We have been more than fair in trying to help assist you with machines that are out of warranty (due to not being the original purchaser).
If you in fact did purchase the machines directly, you may call them to quickly resolve this matter and we can move forward with their extended warranty and service. Again, my hands are tied by the veil to which you surround your business. We have asked for facts and have sent components and have taken technical calls on your machines, to which we have complied with a warranty that we do not deem is warrantable on your machines, we have been more than fair.
Seaga has been in business for 30 years, with the same warranty then that we carry today, you have every right to invoke said warranty if you can prove you are the original purchaser. I can also show you how Seaga has complied with that warranty by sending components to you at no charge during the warranty period to enable for your machines to function properly.